Terms of service

Effective October 11, 2026.

These terms govern the use of the service operated by CarrierCompass (“we”, “us”). By creating an account or using the service, you agree to them on behalf of yourself and the company you represent (the “Customer”). If your company has signed an order form or agreement with us, that document takes precedence where it differs from these terms.

1. The service

CarrierCompass imports your carrier invoices, reads tracking information from the carriers and platforms you connect, and identifies possible billing errors, refunds and claims. We may improve and change the service over time; we will not materially reduce its core functionality during a paid term without notice.

2. Accounts

• You must provide accurate information and keep your sign-in credentials confidential.
• The Customer’s administrators decide who has access and with which role, and are responsible for activity under their company’s accounts.
• Tell us promptly at support@carriercompass.io if you believe an account has been compromised.

3. Your data

• The Customer owns the data it uploads or connects, including invoices, shipment and tracking data (“Customer Data”).
• The Customer grants us permission to host, process and display Customer Data only to provide, secure and support the service. We handle it as described in our Privacy policy and Security page.
• The Customer confirms it has the right to provide Customer Data and to let us use the carrier credentials it connects.
• We may use aggregated, de-identified statistics about use of the service to operate and improve it. These never identify the Customer or any individual.

4. Carrier and platform access

When you connect a carrier or platform account, we use that access only to read invoices, tracking and shipment information for your company. We do not buy labels, change shipments or file claims with a carrier on your behalf unless you ask us to. Your use of each carrier and platform remains subject to its own terms.

5. Findings are not guarantees

Findings, estimated savings and claim packets are based on the data available to us and on carrier rules as we understand them. Carriers make the final decision on any refund or claim. We do not guarantee that every billing error will be found or that any amount will be recovered.

6. Acceptable use

You agree not to:

• access another company’s data or attempt to bypass the service’s security;
• upload data you have no right to share, or anything unlawful or malicious;
• overload, disrupt, reverse engineer or resell the service; or
• use the service to build a competing product.

7. Fees

Fees, plan and billing terms are as agreed in the Customer’s order form or plan. Unless agreed otherwise, fees are due in advance, are non-refundable, and exclude taxes. We may suspend access for invoices more than 30 days overdue after giving notice.

8. Term and termination

• These terms apply for as long as the Customer uses the service.
• Either party may end the relationship as set out in the order form, or, without one, on 30 days’ written notice. We may suspend or end access immediately for a serious breach of these terms.
• When a Customer leaves, it receives an export of its data, and thirty days later the data is permanently deleted.

9. Confidentiality

Each party will protect the other’s non-public information with reasonable care and use it only for the purposes of this relationship.

10. Disclaimers

Except as expressly stated in these terms, the service is provided “as is” and “as available”. To the extent permitted by law, we disclaim all implied warranties, including merchantability, fitness for a particular purpose and non-infringement, and we do not warrant that the service will be uninterrupted or error-free. We are not responsible for the availability or accuracy of carrier and platform data.

11. Limitation of liability

To the extent permitted by law, neither party is liable for indirect, incidental, special, consequential or punitive damages, or for lost profits, revenue or data. Each party’s total liability arising out of these terms is limited to the fees the Customer paid us in the twelve months before the event giving rise to the claim. These limits do not apply to a party’s breach of confidentiality or to the Customer’s payment obligations.

12. Governing law

These terms are governed by the laws of the State of Florida, without regard to its conflict-of-law rules. Any dispute will be brought in the state or federal courts located in Florida, and each party consents to their jurisdiction.

13. Changes

We may update these terms and will revise the effective date above. If a change is material, we will notify account administrators before it takes effect. Continuing to use the service after that means accepting the updated terms.

14. Contact

CarrierCompass · support@carriercompass.io